English
Care you can count on.
Device:An illustration showing an IQOS ILUMA PRIME.

IQOS ILUMA PRIME
Device:An illustration showing an IQOS ILUMA.

IQOS ILUMA
Device:An illustration showing an IQOS ILUMA ONE.

IQOS ILUMA ONE
Device:lil SOLID Ez icon

lil SOLID Ez
Device:An illustration of IQOS 3 DUO.

IQOS ORIGINALS DUO
Device:An illustration of IQOS ORIGINALS ONE.

IQOS ORIGINALS ONE
Device:An illustration of IQOS 3 DUO.

IQOS 3 DUO
Device:An illustration of IQOS 2.4 PLUS.

IQOS 2.4 PLUS
An open IQOS ILUMA box on the pile of books.
First steps with IQOS ILUMA

Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS ILUMA, and find quick tips.

More
An Azure Blue IQOS ILUMA device on the table.
Your personal IQOS expert for IQOS ILUMA

Learn how to use IQOS ILUMA device and get answers to your questions with your personal IQOS expert.

More
A Pebble Gray IQOS ILUMA Holder and Pocket Charger.
Troubleshooting IQOS ILUMA

Sometimes the solution is quite simple. Let us help you troubleshoot any issues with IQOS ILUMA device.

More
A Sunset Red IQOS ILUMA device on top of a table.
Accidental damage coverage for IQOS ILUMA

In case of accidental damage to your IQOS ILUMA device, we offer replacement according to Terms and conditions.

More
An unopened IQOS device box on a rug.
Rapid replacement for IQOS ILUMA

If you are eligible for replacement, we'll make sure you get your new device as soon as possible.

More
A passport, plane ticket, and IQOS device on a desk.
International assistance for IQOS ILUMA

Support on holiday or a business trip. We're only ever just a call away.

More
FirmwareUpgrade_312x156_V1_0
Firmware update for IQOS ILUMA

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest firmware.

More
A Pebble Beige IQOS ILUMA Holder and Pocket Charger.
IQOS app for IQOS ILUMA devices

IQOS app enables costumer support, firmware updates and many others possibilities for personalistion of IQOS ILUMA devices.

More
Got a question?
Find the answer in our FAQs.
See FAQs
Need help?

We’re here for you in-store or at your fingertips.

Store locator icon.
Store locator

Find a local store with our store locator.

Check working hours on the link.

Phone icon.
Phone

Give us a call on 080 96 96.

 

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

Email icon
Email

We'll get back to you as soon as possible.

 

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

Facebook icon.
Facebook

Visit IQOS Facebook page and chat to an IQOS expert.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

Viber icon.
Viber

Contact IQOS support or get chatbot support available 24/7.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

YouTube icon

YouTube

Watch how-to videos.

Support available 24/7.