English

Welcome to IQOS Care - IQOS 2.4 Plus

Device:An illustration showing an IQOS ILUMA PRIME.

IQOS ILUMA PRIME
Device:An illustration showing an IQOS ILUMA.

IQOS ILUMA
Device:An illustration showing an IQOS ILUMA ONE.

IQOS ILUMA ONE
Device:lil SOLID Ez icon

lil SOLID Ez
Device:An illustration of IQOS ORIGINALS DUO.

IQOS ORIGINALS DUO
Device:An illustration of IQOS ORIGINALS ONE.

IQOS ORIGINALS ONE
Device:An illustration of IQOS 3 DUO.

IQOS 3 DUO
Device:An illustration of IQOS 2.4 PLUS.

IQOS 2.4 PLUS
Black IQOS 2.4 Plus charger and holder on a table

First steps

Using IQOS is intuitive. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more
L_NBW_GetSupport-IQOS24Plus_Tile2_Grid2_NPNH_D

Your personal IQOS Expert

Learn how to use IQOS and find out the answers to all your questions with your personal IQOS expert.

Learn more
Black IQOS 2.4 Plus charger and holder on a table

Troubleshooting

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.

Learn more
L_NBW_GetSupport-IQOS24Plus_Tile2_Grid4_NPNH_D

Accidental Damage Coverage

If you accidentally damage your IQOS device, it will be replaced for free according to applicable T&C.

Learn more
Black IQOS 2.4 Plus charger and holder on a table

Rapid Replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device.

Learn more
L_NBW_GetSupport-IQOS24Plus_Tile2_Grid6_NPNH_D

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and it will be replaced for free, according to T&C.

Learn more

Got a question?
Find the answer in our FAQs.

FAQs

Something we haven’t covered?

There are several ways you can reach us.

Live chat icon

Use our Live Chat

Chat with our personal coaches in real time, they’ll say hello as soon as possible.

Let's chat

Monday to Friday from 8 a.m. to 8 p.m.
Weekends and holidays from 10 a.m. to 6 p.m.

comment icon

Discover IQOS Viber

Viber chatbot is available 24/7 and you can also contact IQOS experts.

Open IQOS Viber

Monday to Friday from 8 a.m. to 8 p.m.
Weekends and holidays from 10 a.m. to 6 p.m.

Email icon

Send us a mail

Write to us if you need our help, our inbox is never too full.

Email us

Monday to Friday from 8 a.m. to 8 p.m.
Weekends and holidays from 10 a.m. to 6 p.m.

Phone icon

Give us a ring

For those who prefer calls, our IQOS agents can provide support on the phone.

Get in touch

Monday to Friday from 8 a.m. to 8 p.m.
Weekends and holidays from 10 a.m. to 6 p.m.

Like icon
Facebook

Visit IQOS Facebook page and chat to an IQOS expert.

Send us a message

Monday to Friday: 8:00 - 20:00
Saturday to Sunday: 10:00 - 18:00

YouTube icon
YouTube

Watch how-to videos.

Visit YouTube channel

Support is available 24/7.