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Care you can count on.

Device:An illustration showing an IQOS ILUMA PRIME.

IQOS ILUMA PRIME
Device:An illustration showing an IQOS ILUMA.

IQOS ILUMA
Device:An illustration showing an IQOS ILUMA ONE.

IQOS ILUMA ONE
Device:lil SOLID Ez icon

lil SOLID Ez
Device:An illustration of IQOS 3 DUO.

IQOS ORIGINALS DUO
Device:An illustration of IQOS ORIGINALS ONE.

IQOS ORIGINALS ONE
Device:An illustration of IQOS 3 DUO.

IQOS 3 DUO
Device:An illustration of IQOS 2.4 PLUS.

IQOS 2.4 PLUS
IQOS ILUMA ONE device on the table.
First steps with IQOS ILUMA ONE

Learning to use IQOS ILUMA ONE is easy. Learn how to use and charge your IQOS ILUMA, and find quick tips.

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Five IQOS ONE devices in the full range of colours.
Your personal IQOS expert for IQOS ILUMA ONE

Learn how to use IQOS ILUMA ONE device and get answers to your questions with your personal IQOS expert.

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Troubleshooting IQOS ILUMA ONE

Sometimes te solution is quite simple. Let us help you troubleshoot any issues with IQOS ILUMA ONE device.

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IQOS ILUMA ONE device on the book.
Accidental damage coverage for IQOS ILUMA ONE

In case of accidental damage to your IQOS ILUMA ONE device, we offer replacement according to Terms and conditions.

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An unopened IQOS device box on a rug.
Rapid replacement for IQOS ILUMA ONE

If you are eligible for replacement, we'll make sure you get your new device as soon as possible.

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A passport, plane ticket, and IQOS device on a desk.
International assistance for IQOS ILUMA ONE

Support on holiday or a business trip. We're only ever just a call away.

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Firmware update for IQOS ILUMA ONE

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest firmware.

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IQOS ILUMA ONE device next to a mobile phone.
IQOS app for IQOS ILUMA ONE devices

IQOS app enables costumer support, firmware updates and many others possibilities for personalistion of IQOS ILUMA ONE devices.

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Got a question?
Find the answer in our FAQs.
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Need help?

We’re here for you in-store or at your fingertips.

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Store locator

Find a local store with our store locator.


Check working hours on the link.

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Phone

Give us a call on 080 96 96.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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We'll get back to you as soon as possible.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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Facebook

Visit IQOS Facebook page and chat to an IQOS expert.

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Saturday - Sunday: 10:00 - 18:00

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Viber

Contact IQOS support or get chatbot support available 24/7.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00
 

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YouTube

Watch how-to videos.

Support available 24/7.