English

Care you can count on.

Device:An illustration showing an IQOS ILUMA PRIME.

IQOS ILUMA PRIME
Device:An illustration showing an IQOS ILUMA.

IQOS ILUMA
Device:An illustration showing an IQOS ILUMA ONE.

IQOS ILUMA ONE
Device:lil SOLID Ez icon

lil SOLID Ez
Device:An illustration of IQOS ORIGINALS DUO.

IQOS ORIGINALS DUO
Device:An illustration of IQOS ORIGINALS ONE.

IQOS ORIGINALS ONE
Device:An illustration of IQOS ORIGINALS DUO.

IQOS 3 DUO
Device:An illustration of IQOS 2.4 PLUS.

IQOS 2.4 PLUS
First steps with IQOS ILUMA PRIME
First steps with IQOS ILUMA PRIME

Learning to use IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS ILUMA, and find quick tips.

More
Obsidian Black IQOS ILUMA PRIME Holder and Charger.
Your personal IQOS expert for IQOS ILUMA PRIME

Learn how to use IQOS ILUMA PRIME device and get answers to your questions with your personal IQOS expert.

More
Jade Green IQOS ILUMA PRIME Holder and Charger.
Troubleshooting IQOS ILUMA PRIME

Sometimes te solution is quite simple. Let us help you troubleshoot any issues with IQOS ILUMA PRIME device.

More
Hands holding smartphones and one IQOS device.
Accidental damage coverage for IQOS ILUMA PRIME

In case of accidental damage to your IQOS ILUMA PRIME device, we offer replacement according to Terms and conditions.

More
An unopened IQOS device box on a rug.
Rapid replacement for IQOS ILUMA PRIME

If you are eligible for replacement, we'll make sure you get your new device as soon as possible.

More
A passport, plane ticket, and IQOS device on a desk.
International assistance for IQOS ILUMA PRIME

Support on holiday or a business trip. We're only ever just a call away.

More
FirmwareUpgrade_368x252_V2
Firmware update for IQOS ILUMA PRIME

We're always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest firmware.

More
IQOS ILUMA PRIME Holder and Charger next to a mobile phone.
IQOS app for IQOS ILUMA PRIME devices

IQOS app enables costumer support, firmware updates and many others possibilities for personalistion of IQOS ILUMA PRIME devices.

More
Got a question?
Find the answer in our FAQs.
See FAQs
Need help?

We’re here for you in-store or at your fingertips.

Store locator icon.
Store locator

Find a local store with our store locator.

Check working hours on the link.

Phone icon.
Phone

Give us a call on 080 96 96.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

Email icon
Email

We'll get back to you as soon as possible.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

Facebook icon.
Facebook

Visit IQOS Facebook page and chat to an IQOS expert.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

Viber icon.
Viber

Contact IQOS support or get chatbot support available 24/7.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

YouTube icon

YouTube

Watch how-to videos.

Support available 24/7.